Return & Refund Policy

Return & Refund Policy for My Store

Return Eligibility and Timeframe

At My Store, we understand that scent and home fragrance products are deeply personal. What smells inviting in one home might not suit another, and what looks perfect online may not fit your space as expected. That’s why we provide a 30-day return window from the date your order ships, so you can truly try your purchase in your environment before deciding.

To qualify for a return, items must be unused, in their original condition, and with packaging intact. Sampling the scent by opening a candle is expected; however, using or burning the product beyond that (for example, burning a candle for a week) will void eligibility for return.

How to Request a Return

Within 30 days of shipment, reach out to My Store using the contact form on our contact page.
Provide your order number and the reason for the return.
Obtain a return authorization before shipping anything back. Returns sent without authorization will not be accepted.

Return Shipping Responsibilities

Unless your product arrived damaged or incorrect, you are responsible for return shipping costs. If you receive an item that is cracked, leaking, or differs from what you ordered, please notify us within 7 days of delivery with your order number and a photo of the issue.

For damaged or incorrect items, My Store will cover the cost of return shipping and arrange either a replacement or a refund.

Refund Processing

Refunds are issued once we receive and inspect the returned item. Returns must pass inspection and meet our criteria for return eligibility.

Upon approval, refunds will be credited back to the original payment method within 5 to 10 business days. Please note that original shipping charges are non-refundable unless the entire order was faulty or incorrect.

Exceptions and Special Cases

Certain products may be excluded from returns. Items marked as final sale, clearance, or bundled sets are not eligible for return regardless of their condition. Such designations are clearly indicated on the product page.
Products purchased from third-party retailers cannot be returned to My Store and must be returned to the original seller.

Order Cancellations

Order cancellations are accepted only within 24 hours of placing your order. Beyond this period, please follow the return procedure above if you wish to return your items after delivery.