Shipping Policy

Order Processing

At My Store, we process orders within 1-2 business days after confirming payment. Orders placed on weekends or public holidays will be processed on the next available business day. Once your package leaves our facility, you will receive a shipping confirmation email that includes a tracking number.

Domestic Shipping

All domestic shipments within the United States are sent via UPS Ground from California. Delivery times vary by destination but generally take between 2-9 business days after your order ships.

Orders over $75 qualify for free standard shipping. For orders under $75, shipping fees are calculated at checkout based on your shipping destination and the weight of your package.

Tracking Your Order

A tracking number is emailed to you once your order ships. Please note that tracking information may take 24-48 hours to update after the shipping label is generated. If your tracking status shows no movement for an extended period, please contact My Store customer support at toddpugh413614@outlook.com. We will reach out to the carrier on your behalf to investigate.

International Shipping

International shipping options depend on the destination and may not be available for all countries. Any duties, taxes, or import fees required by the destination country are the responsibility of the recipient and are not included in the checkout price.

If a parcel is refused due to customs charges, the carrier might return or destroy the package, and the original shipping fee will not be refunded.

Address Accuracy and Refused Packages

Please double-check your shipping address before completing your order to avoid delays. If your package is returned because of an incorrect address, unclaimed delivery, or refusal that is not due to damage or error by My Store, we will contact you about reshipping. Additional shipping charges will apply in these cases.

Lost or Damaged Shipments

If your order arrives damaged, keep all packaging and contact My Store within 7 days with photos of the damage to assist you.

In cases where tracking shows delivery but you have not received your package, please first contact the carrier to file a claim. My Store will support you as much as possible with any claims.

Risk of loss transfers to you once the package is delivered to the address provided at checkout.